Shipping policy

1. Processing Time: All U.S. orders will be fulfilled, packaged, and shipped within 2-5 business days after payment confirmation (excluding U.S. federal holidays and weekends). Orders placed after 4:00 PM Beijing Time will be processed the next business day.

1. Order Modifications: You may contact customer service to update shipping address, contact information, or other details within 24 hours of placing the order. Once a shipping label is generated (order status shows "Shipped"), no changes can be made. Please confirm a valid U.S. residential or commercial address (PO Boxes are only supported for USPS delivery).

1. Inventory Notices: If an item is temporarily out of stock, our customer service team will notify you via email within 24 hours with two options: ① Wait for restocking (restock period: 7-10 business days, delivery will follow the original time frame after restocking); ② Cancel the out-of-stock item(s) (full refund will be processed to your original payment method within 3-5 business days).

1. Core Delivery Time: Delivery takes 15-30 business days (counted from the date of shipment). This timeframe includes international shipping and U.S. Customs clearance (typically 3-7 business days) but excludes order processing and fulfillment periods.

1. Shipping Carriers: We primarily use USPS Ground Advantage, FedEx Economy, and cross-border dedicated lines. The optimal carrier is automatically selected based on package weight and destination, ensuring compliant delivery to all U.S. regions (including Alaska, Hawaii, Guam, and other remote areas).

1. Potential Delays: Delivery may be extended under the following circumstances—please allow sufficient time for shipping: ① Logistics congestion during U.S. holidays (e.g., Thanksgiving, Christmas); ② Random U.S. Customs inspections (inspection period: 5-10 business days); ③ Last-mile delivery to remote areas (add 3-5 business days to the base timeframe).

1. Base Shipping Rates (weight-based, in USD):

1. Free Shipping Policy: Free standard shipping is available for orders ≥\(79 (U.S. mainland delivery); orders to remote areas (Alaska, Hawaii, etc.) require a minimum of \)129 to qualify for free shipping.

1. Additional Fees:

• Non-standard package surcharge: $4.50 per order for items with special packaging (e.g., cylindrical tubes, cans, liquids >24oz);

• Dimensional weight surcharge: $21.00 per order for packages exceeding 2 cubic feet (3,456 cubic inches);

• Holiday peak surcharge (November 1-December 31): \(1.99-\)3.99 per order (final amount displayed at checkout).

1. Declaration Requirements: All packages are declared truthfully with item name, quantity, actual sales value, and HS code, strictly adhering to U.S. Customs and Border Protection (CBP) rules. Under-declaration, misdeclaration, or false declaration is prohibited (violations may result in package seizure or fines).

1. Tariff Information: Effective August 29, 2025, the U.S. eliminated the \(800 duty-free threshold for imported packages. **All incoming packages are subject to tariffs** (rate: 25%-30%, determined by U.S. Customs). Only gifts valued ≤\)100 are exempt from tariffs.

1. Tax Responsibility: Default terms are Delivered Duty Unpaid (DDU)—recipients are responsible for paying tariffs and import surcharges during customs clearance. For Delivered Duty Paid (DDP) service, select the option at checkout: estimated taxes (30% of the product value) will be added to your order total, with adjustments for overpayment or underpayment.

1. Customs Documentation: A valid recipient ID (SSN for individuals or EIN for businesses) is required; failure to provide this may delay clearance. Electronic declaration documents will be sent to your email after shipment to facilitate customs processing.

1. Return Period: Returns are accepted within 30 days of delivery (extended to 60 days during holidays; items shipped between November 1-December 31 may be returned until January 31 of the following year). Items must be unused, in original packaging, and with all accessories intact.

1. Return Process:

• Step 1: Request a Return Merchandise Authorization (RMA) via your Shopify order page or by emailing customer service, including your order number, product photos, and return reason;

• Step 2: After approval, you will receive a prepaid return label (seller covers shipping for defective items; return shipping cost: \(8-\)15 per order for buyer-initiated returns due to personal reasons);

• Step 3: Return the package via USPS locations or designated logistics channels. Quality inspection will be completed within 7-10 business days of receipt, and a refund will be processed to your original payment method within 3-5 business days (excludes tariffs unless the return is due to product defects).

1. Non-Returnable Items: Intimate apparel, custom-made products, final sale items, perishables, and opened beauty/skincare products (unless defective).

1. Defective Item Handling: For damaged, incorrect, or malfunctioning items, provide photo/video evidence within 48 hours of delivery. After verification, a full refund (including tariffs and round-trip shipping) or free replacement will be offered.

1. Package Tracking: A tracking number will be sent to your email after shipment. Track real-time status via your Shopify order page or the carrier’s official website (USPS/FedEx). U.S. domestic tracking updates are provided every 24 hours.

1. Issue Resolution:

• Delivery Attempt Failed: Carriers will leave a notice after an attempted delivery. Schedule a redelivery or pick up the package from the carrier’s location within 72 hours; failure to do so may result in the package being returned (return shipping fee: \(15-\)30, borne by the recipient);

• Stalled Shipment: If no tracking updates are available for over 15 business days, contact customer service to initiate an investigation. We will coordinate with the carrier and customs, with results provided within 3-5 business days;

• Lost/Damaged Packages: Full compensation (including shipping costs, max. $500) will be provided for confirmed lost packages. For damaged items, provide a shipping damage certificate—replacement or refund will be processed immediately after verification.

1. We are not liable for delivery delays or cancellations caused by force majeure (e.g., changes to U.S. customs policies, tariff adjustments, natural disasters, holiday logistics congestion, pandemics). You will be notified promptly, with options to request a refund or delayed delivery.

1. The recipient assumes responsibility for losses (shipping fees, tariffs, product damage) caused by incorrect address, invalid contact information, refusal of delivery, or failure to pay tariffs on time.

1. The 15-30 business day delivery timeframe is an estimate and does not include non-controllable periods (e.g., customs inspections, remote area transit). Delays due to inspections are not considered shipping delays.

• Dedicated Email: Dfjlkoenudsfh@outlook.com (response within 24 business hours)

• Live Chat: "Contact Us" section on the Shopify store (available Monday-Friday, 9:00 AM-6:00 PM EST)

• After-Sales Inquiries: Provide your order number to check shipment status, return progress, or refund details